ETS 'eager to learn' when it comes to accessibility
Accessibility on transit is improving for Edmontonians who are blind and partially sighted, but there's still work to be done, says an advocate with CNIB.
"If you are blind or low-vision, you don't get to drive," said Taylor Bauer, the program lead for awareness and community outreach in CNIB's Edmonton office. "We rely on transportation to live normal lives because we live normal lives."
CNIB's Get on Board campaign, an advocacy program for transit accessibility across the country, has been active in Edmonton since 2023, gathering insights from the community and conveying information to ETS about barriers.
"Everybody has different needs and each transit ecosystem is a little bit different," Bauer told Taproot. "I really appreciate how ETS is very eager to learn, willing to learn. They wanted to be a part of it."
The Get on Board program took ETS management and CNIB members with varying levels of sight loss on a ride-along encompassing an entire trip from someone's front door to their destination. "We did the whole transit experience," Bauer said.
Following the ride-along and a secret rider survey, CNIB and ETS hosted a town hall to share the findings.
"From there, I provided recommendations for change," Bauer said, noting that ETS branch manager Carrie Hotton-MacDonald had her own suggestions. "(She) raised her hand and came up with a whole list, that was much longer, of all these awesome things that they want to start working on to make transit more accessible."
In a recent interview with Taproot, Hotton-MacDonald mentioned making a slight change to how buses display their route numbers based on feedback from CNIB. Now, on the side panel on a bus, the message just displays the bus route number and the destination, rather than scrolling through messages such as "Parking Ban In Effect" or "Let's Go Oilers" as the front display does. This makes it easier for low-vision riders to know if they're getting on the right bus.
"That's personally really important to me, just knowing that we were listening directly to riders," Hotton-MacDonald said regarding the CNIB consultation. She added that as older buses are replaced, it will be possible to have higher-contrast destination signs.